Achieve Beauty Satisfaction: What to Do When Services Fall Short

Customer satisfaction is at the heart of our service. When you visit a nail salon or spa, you expect skilled professionals, excellent care, and a finished look that matches your needs. However, sometimes a service may not meet your expectations.

At Magic Nails in Wilmington, we focus on resolving concerns. If you are not satisfied with your experience, we welcome your feedback and are dedicated to finding a solution. Here is what you should do if you leave feeling unhappy with your service.

Your Satisfaction is Our Priority

Every person has unique preferences and expectations. We understand that what works for one client may not be ideal for another. That is why your feedback is important, and we strive to address issues quickly.

Your experience is important. If you are unhappy, we appreciate the chance to make things right.

Step 1: Reach Out Within 10 Days

If you are dissatisfied with your nails, contact us within 10 days of your appointment. This period allows us to check the service while your nails are still in the same state and make any needed corrections.

Prompt communication helps us help you. A delay can make it harder to resolve the issue effectively.

• Your nails remain as they were during the appointment
• We can assess problems more clearly
• Corrections are easier within this timeframe
• It shows your concern is genuine

Let us know if something seems off. It is best to address the issue sooner rather than later.

Step 2: We Evaluate and Provide a Solution

When you get in touch, we will review the details and offer a touch-up, fix, or redo as necessary. If the problem is related to our service, there is no extra cost for corrections.

• Listen to your concerns
• Look at the issue carefully
• Decide on the best fix (touch-up, correction, or redo)
• Find a suitable time for you to return
• Work to ensure you are satisfied

Our commitment is to leave you happy with your results. Whether it is a minor fix or a bigger adjustment, we want to make sure you are pleased with your nails.

Step 3: Contact Us or Ask for a Manager

You may call us directly or talk with a manager during your visit. We are available to listen and solve your issue as quickly as we can.

• Call our salon
• Visit and ask for a manager
• Clearly explain what went wrong and what you expected
• We will work with you to find a solution

The more details you share, the more effectively we can resolve your concern.

Tips for a Great Outcome

To help ensure satisfaction with your visit:

• Be clear about your preferences during the appointment
• Ask if you have questions
• Mention concerns as they happen
• Review your nails before leaving

After your service:

• Follow aftercare advice
• Protect your nails from damage right after the appointment
• Notify us within 10 days if you see problems
• Be honest about your expectations vs. the actual result

Good communication helps prevent most issues. By telling us what you want, we can provide the right results.

We’re Ready to Help

We value your satisfaction and are committed to resolving any issues swiftly and fairly. If your service did not meet your expectations, please let us know so we can make it right.

📞 Call to book: (910) 769-7729
📍 Location: 3500 Oleander Dr Suite E28, Wilmington, NC 28403

You can trust Magic Nails with your salon experience.